Effective Date: January 8, 2025
Last Updated: January 8, 2025
1. Introduction and Acceptance
Welcome to Brand General Installations. These Terms and Conditions ("Terms") govern your use of our website (https://brandgeneralinstallations.com) and the services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our website or services.
2. Services Overview
Brand General Installations provides comprehensive signage solutions, including:
• Commercial signage design, fabrication coordination, and installation
• Event and convention graphics
• Design consultation services
• Professional installation services
• Permit coordination and regulatory compliance
• Maintenance and repair services
Our services are available to businesses, organizations, event planners, contractors, and other commercial entities in the Greater Houston area and surrounding regions.
3. Service Agreement and Quotes
3.1 Consultation and Quotes
• Initial consultations may be provided at no charge to discuss project requirements
• Written quotes are valid for 30 days from the date of issuance unless otherwise specified
• Quotes are estimates based on information provided and may be subject to change if project scope, materials, or site conditions differ from initial assessments
• Rush services and expedited timelines may incur additional charges
3.2 Project Acceptance
• A formal service agreement or accepted quote constitutes a binding contract between you and Brand General Installations
• Projects require a deposit (typically 50% of the total project cost) before work begins
• Acceptance may be indicated by written confirmation, electronic signature, or payment of a deposit
• Client is responsible for providing accurate and complete information about project requirements, site conditions, and any restrictions
3.3 Changes and Modifications
• Changes to project scope, materials, or specifications after approval may result in additional costs and timeline extensions
• Change orders must be submitted in writing and approved by both parties
• We reserve the right to adjust pricing if material costs, labor rates, or external factors change significantly between quote and project execution
4. Pricing and Payment
4.1 Payment Terms
• Deposit payment is required to begin work (typically 50% of project total)
• Balance payment is due upon project completion unless otherwise agreed in writing
• Payment methods accepted: check, credit card, ACH transfer, or other agreed-upon methods
• Late payments may incur interest charges at the rate of 1.5% per month (18% annually) or the maximum rate permitted by law
• Past due accounts may be subject to collection actions, with client responsible for collection costs including attorney fees
4.2 Pricing
• All prices are in U.S. Dollars (USD)
• Prices do not include applicable taxes unless specified
• Client is responsible for sales tax and any other applicable taxes or fees
• Travel expenses outside our standard service area may be charged separately
• Permit fees, inspection costs, and third-party charges will be passed through to client
4.3 Cancellation and Refunds
• Cancellations must be submitted in writing
• Deposits are non-refundable once work has commenced
• Client will be responsible for costs incurred up to the point of cancellation, including design work, materials ordered, and labor performed
• Rush fees and expedited production costs are non-refundable
• Refunds, if applicable, will be processed within 30 days of approved cancellation
5. Design and Intellectual Property
5.1 Client Materials
• Client retains ownership of logos, trademarks, and proprietary materials provided to us
• Client represents and warrants that they have the right to use all materials provided
• Client grants us a license to use provided materials solely for the purpose of fulfilling the service agreement
• Client is responsible for ensuring materials do not infringe on third-party intellectual property rights
5.2 Our Work Product
• Design concepts, mockups, and renderings created by Brand General Installations remain our property until full payment is received
• Upon full payment, client receives rights to use the final approved designs for the agreed-upon purpose
• We retain the right to use photos and descriptions of completed projects for marketing, portfolio, and promotional purposes unless client requests otherwise in writing
• Custom design work created specifically for client becomes client property upon full payment
5.3 Third-Party Materials
• We may use stock images, templates, or licensed materials in design work
• Client is responsible for obtaining any necessary licenses for third-party materials they request we incorporate
• We are not responsible for trademark or copyright infringement resulting from client-provided materials or client-directed design choices
6. Installation and Project Execution
6.1 Site Access and Preparation
• Client is responsible for providing clear access to installation locations
• Client must notify building management, property owners, or relevant parties of scheduled installation
• Client must ensure necessary utilities (power, lighting, access equipment) are available
• Site conditions must match those described during initial assessment
• Unsafe or unsuitable site conditions may result in project delays or additional costs
6.2 Permits and Approvals
• We will coordinate permit applications and regulatory compliance as part of our services
• Client is ultimately responsible for permit fees and meeting all local regulations
• Permit approval timelines are outside our control and may affect project schedules
• If permits are denied or require modifications, we will work with client to find solutions, but additional costs may apply
6.3 Timeline and Delays
• Project timelines are estimates and may be affected by factors outside our control
• We are not liable for delays caused by weather, permit processing, material availability, site conditions, or other unforeseen circumstances
• Client-caused delays (approval delays, site access issues, scope changes) may extend timelines and incur additional costs
• We will make reasonable efforts to communicate delays and work with client to minimize impact
6.4 Quality and Workmanship
• All work will be performed in a professional manner by qualified personnel
• Installation will meet industry standards and local building codes
• We maintain appropriate licenses and insurance as required by local authorities
• Minor variations in color, texture, or appearance are inherent to signage materials and production processes
7. Warranties and Guarantees
7.1 Installation Warranty
• We warrant our installation workmanship for a period of one (1) year from project completion
• Warranty covers defects in installation that result from our workmanship
• Warranty does not cover damage caused by weather, vandalism, accidents, improper maintenance, or normal wear and tear
• Warranty does not cover issues with materials or manufacturing defects (which are covered by manufacturer warranties)
7.2 Material Warranties
• Material warranties are provided by manufacturers and vary by product
• We will assist in warranty claims but are not responsible for manufacturer warranty disputes
• Client is responsible for proper maintenance to preserve manufacturer warranties
7.3 Warranty Limitations
• Warranty repairs will be performed during normal business hours
• We reserve the right to assess whether claimed issues are covered under warranty
• Warranty does not cover consequential damages, business interruption, or indirect losses
• This warranty is in lieu of all other warranties, express or implied
8. Liability and Indemnification
8.1 Limitation of Liability
• Our total liability for any claims related to our services is limited to the amount paid by client for the specific project
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not liable for delays, errors, or failures caused by circumstances beyond our reasonable control
• We are not responsible for damage to property caused by concealed utilities, unknown site conditions, or inaccurate information provided by client
8.2 Insurance
• We maintain general liability insurance and workers' compensation insurance as required by law
• Certificate of Insurance can be provided upon request for specific projects
• Client is responsible for their own property and liability insurance
8.3 Indemnification
Client agrees to indemnify and hold us harmless from claims arising from:
• Client-provided materials that infringe intellectual property rights
• Inaccurate information or misrepresentations provided by client
• Client's failure to obtain necessary permissions or approvals
• Third-party claims related to client's use of our completed work
9. Client Responsibilities
Client agrees to:
• Provide accurate and complete information about project requirements and site conditions
• Obtain necessary permissions from property owners, management companies, or relevant authorities
• Ensure compliance with homeowner association rules, lease agreements, or other restrictions
• Review and approve designs, proofs, and mockups in a timely manner
• Provide access to installation locations as scheduled
• Make timely payments according to agreed terms
• Maintain completed signage according to manufacturer recommendations
• Notify us promptly of any issues or concerns
10. Force Majeure
We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including:
• Natural disasters, severe weather, or acts of God
• Government actions, regulations, or orders
• Labor disputes, strikes, or workforce shortages
• Material shortages or supply chain disruptions
• Pandemics, epidemics, or public health emergencies
• Utility failures, transportation disruptions, or infrastructure problems
• Fire, flood, or other casualties
In such events, we will make reasonable efforts to minimize delays and communicate with client about alternative solutions.
11. Dispute Resolution
11.1 Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
11.2 Negotiation
In the event of a dispute, parties agree to first attempt to resolve the matter through good-faith negotiation.
11.3 Mediation and Arbitration
If negotiation fails, parties agree to submit disputes to mediation before pursuing other legal remedies. If mediation is unsuccessful, disputes may be resolved through binding arbitration under the rules of the American Arbitration Association.
11.4 Venue
Any legal action related to these Terms must be brought in the state or federal courts located in Harris County, Texas.
11.5 Attorney Fees
In any legal proceeding, the prevailing party shall be entitled to recover reasonable attorney fees and court costs.
12. Safety and Compliance
• We comply with OSHA regulations and industry safety standards
• Our personnel are trained in safe installation practices
• We follow manufacturer specifications and building codes
• Client is responsible for notifying us of any site-specific safety concerns
• We reserve the right to suspend work if unsafe conditions are identified
13. Confidentiality
• We will maintain confidentiality of sensitive business information shared during the course of our relationship
• This does not apply to information that is publicly available or independently developed
• Confidentiality obligations survive termination of the service relationship
• We may use non-confidential project information for marketing and portfolio purposes
14. Subcontractors and Third Parties
• We may engage subcontractors, manufacturers, and other third-party service providers
• We remain responsible for work performed by our subcontractors
• We coordinate with venues, property managers, and other parties as necessary
• Client acknowledges that certain project elements may involve multiple parties
15. Photography and Marketing
• We reserve the right to photograph completed projects for our portfolio, website, and marketing materials
• If client prefers to keep project confidential, they must notify us in writing before project commencement
• Client grants permission for us to display their company name and project description unless otherwise requested
• We will not disclose proprietary or sensitive business information in marketing materials
16. Website Terms
16.1 Acceptable Use
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
16.2 Intellectual Property
All content on our website, including text, graphics, logos, and images, is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our permission.
16.3 Disclaimer of Warranties
Our website is provided "as is" without warranties of any kind. We do not warrant that the website will be error-free or uninterrupted.
16.4 Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content or practices of external websites.
17. Communication and Notices
• Official notices must be submitted in writing via email or mail to the addresses provided on our website
• We may communicate with you via email, phone, text message, or other agreed-upon methods
• Client is responsible for maintaining current contact information
• Electronic communications are considered valid and binding
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms, together with any written service agreements or quotes, constitute the entire agreement between you and Brand General Installations regarding the services provided.
20. Amendments
We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the modified Terms.
Service agreements entered into before changes will be governed by the Terms in effect at the time of agreement, unless otherwise specified in writing.
21. Contact Information
For questions or concerns about these Terms and Conditions, please contact us:
Brand General Installations
Phone: 979-257-9996
Address: Houston, TX
Acknowledgment
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
