Effective Date: January 8, 2026
Last Updated: January 8, 2026
Introduction
Brand General Installations ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://brandgeneralinstallations.com or use our services.
Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including:
• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, business address
• Project Details: Information about your signage needs, specifications, preferences, and requirements
• Communication Records: Messages, inquiries, consultation notes, and correspondence
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies
Information from Third Parties
We may receive information about you from third parties, such as:
• Marketing partners and lead generation services
• Social media platforms
• Business directories and referral sources
• Event organizers and venue operators
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
• Provide signage consultation, design, production, and installation services
• Process quotes and project proposals
• Coordinate with manufacturers and installation teams
• Manage permits and regulatory approvals
• Schedule appointments and service calls
Communication
• Respond to inquiries and customer service requests
• Send project updates, confirmations, and notifications
• Provide technical support and maintenance information
• Communicate about warranty and service issues
Business Operations
• Process payments and manage billing
• Maintain customer accounts and project records
• Improve our services and customer experience
• Conduct quality assurance and training
• Manage vendor and contractor relationships
Marketing and Promotion
• Send promotional materials and special offers (with your consent)
• Provide updates about new services and capabilities
• Share company news and industry insights
• Conduct customer satisfaction surveys
Legal and Safety
• Comply with legal obligations and regulations
• Protect against fraud, unauthorized activities, and security threats
• Enforce our Terms and Conditions
• Respond to legal requests and prevent harm
Analytics and Improvement
• Analyze website usage and performance
• Understand customer preferences and trends
• Develop new services and improve existing offerings
• Optimize our website and user experience
How We Share Your Information
We may share your information in the following circumstances:
1. Service Providers
We work with third-party vendors who perform services on our behalf, including:
• Sign manufacturers and fabricators
• Installation contractors and subcontractors
• Payment processors
• Website hosting and technical service providers
• Marketing and advertising platforms
• Analytics and data management services
2. Business Partners
• Event venues and convention centers
• General contractors and property managers
• Design firms and marketing agencies
• Permit authorities and regulatory bodies
3. Legal Requirements
We may disclose your information when required by law or to:
• Comply with court orders, subpoenas, or legal processes
• Respond to government requests
• Protect our rights, property, and safety
• Investigate potential violations of our policies
• Prevent fraud or illegal activities
4. Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
5. With Your Consent
We may share your information for other purposes with your explicit consent.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us:
• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Deliver personalized content and advertisements
• Analyze traffic and user behavior
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
7. Third-Party Links and Services
Our website may contain links to third-party websites, including social media platforms, manufacturer sites, and partner services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
• Secure server infrastructure and encryption
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection
• Secure handling of physical documents and records
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:
• The nature of our relationship with you
• Legal and regulatory requirements
• Project documentation and warranty obligations
• Legitimate business needs and dispute resolution
• When we no longer need your information, we will securely delete or anonymize it.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
1. Access and Correction
You have the right to access and update your personal information. You can contact us to request a copy of the information we hold about you or to correct inaccuracies.
2. Deletion
You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business interests).
3. Opt-Out of Marketing
You can opt out of receiving promotional communications by:
• Clicking the "unsubscribe" link in marketing emails
• Contacting us directly at the information below
• Updating your communication preferences
4. Data Portability
You may request a copy of your personal information in a structured, commonly used format.
5. Restriction of Processing
You may request that we limit how we use your personal information in certain circumstances.
6. Object to Processing
You may object to our processing of your personal information for certain purposes, including marketing.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of the sale of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights
To exercise these rights, contact us at the information below. We will verify your identity before processing your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will post the updated policy on our website and update the "Last Updated" date. We encourage you to review this policy periodically.
If we make material changes, we will provide additional notice through email or a prominent notice on our website.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Brand General Installations
Phone: 979-257-9996
Address: Houston, TX
We will respond to your inquiry as promptly as possible and work to address your concerns.
Your Consent
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
